Terms & Conditions

Hand-turned Knobs

All our hand-turned products are subject to manufacturing tolerance of  +/-1.5mm and there may be some natural colour variation.

Products are manufactured to order and will be despatched once payment is cleared.

Fixtures and Fittings

For fitting all knobs are supplied with M4 fixing bolt (snap-off bolts) and easy to follow instructions.

Postage, Packing & Delivery

We try to keep our packing and delivery charges to a minimum, but need to ensure the heavier goods are well packed and insured where necessary. We aim to produce and deliver all goods within 2 weeks of the order being verified and payment made.

We use Royal Mail special delivery postal services.  Therefore all parcels are tracked and should arrive the day after being despatched.

It’s worth mentioning that we sometimes re-use old boxes for your parcel – we hate waste and environmentally it makes sense too! However, if you let us know that your order is a gift then we will gladly package it beautifully in the crispist tissue, the finest brown paper and thick red string!

International Shipping

We sell worldwide too and charge at cost. So if you are overseas, or want a gift sending abroad, give us a call or email us.  Once we know what you are interested in and where you live and we’ll find the best shipping quotes possible.

Returns

Returns are only acceptable where there is a clear manufacturing defect, or the goods do not meet the order specification.

As most items are made to order, we can only accept returns where the items are defective, or the items do not conform to the order specification.

Please call us before returns are sent back but, please note that non-standard items are not returnable.

As you remain responsible for the goods until we receive them back we recommend that you get proof of postage from your delivery company.

You must return unwanted items within 5 days.